Return & Refund Policy
Thank you for shopping at Klean Kanvas Beautyz. We want you to be completely satisfied with your purchase of our beauty, skin care, and hair care products. To ensure a hassle-free experience and provide transparency regarding our refund and return process, please review the following policy:
1. Eligibility for Refunds and Returns:
- Our refund and return policy is applicable to all customers who have purchased our products.
- Refunds and returns are accepted for products purchased directly from our website or authorized retail partners.
2. Product Return Conditions:
- To be eligible for a refund or return, the product must be unused, unopened, and in its original packaging.
- The product must be returned within 14 days from the date of purchase.
- Products that have been tampered with, altered, or damaged due to mishandling by the customer are not eligible for refunds or returns.
3. Refund Process:
- To request a refund, please contact us within 14 days of purchase, providing your order details and reason for the refund.
- Once your refund request is received and approved, we will provide instructions on how to return the product.
- Upon receiving the returned product and verifying its condition, we will initiate the refund process.
- Refunds will be issued to the original payment method within a reasonable timeframe. Please note that the processing time may vary depending on your financial institution.
4. Return Process:
- If you wish to return a product, please contact us within 14 days of purchase, providing your order details and reason for the return.
- Once your return request is received and approved, we will provide instructions on how to return the product.
- Upon receiving the returned product and verifying its condition, we will process the return.
5.Non-Returnable Items:
- For hygiene and safety reasons, certain products are non-returnable. These include opened or used items, skincare and beauty tools, and products with a short shelf life (e.g., perishable or consumable items).
6. Exchange Policy:
- We currently do not offer direct exchanges. If you wish to exchange a product, please follow the return process outlined above and place a new order for the desired item.
7. Damaged or Defective Products:
- In the event that you receive a damaged or defective product, please contact our us immediately. We will assist you in resolving the issue and provide a suitable solution, which may include a refund, return, or replacement.
Please note that our refund and return policy may be subject to change without prior notice. It is advisable to review the policy periodically to stay updated.
If you have any questions or require further assistance, please reach out to our customer service team using the provided contact details.
